Plymouth's total commitment to the healthcare marketplace has given us a unique perspective on our clients' needs for excellence in customer service. As part of a three-prong approach, our customer service representatives are knowledgeable of our plants' production planning and are able to respond to technical questions and other client demands quickly and responsibly.
Our customer service representatives participate in daily production meetings with all department heads. Since all work in process is reviewed during these meetings, customer service is always up-to-date on account status. This knowledge enhances their ability to maintain on-going communication and respond to any last minute changes that may be required by the client.
We continue to receive many honors, awards, plaques, certificates, commendations and other forms of appreciation from our clients. Here is a sample of some of the honors Plymouth Printing has been awarded throughout the years:
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Clients/Markets
Plymouth is on the “short list” of companies leading
pharmaceutical and healthcare manufacturers turn to when they
want printed packaging components. Over the years, biotechnology
and larger pharmaceutical companies have increasingly been
working with us to get their products to market quickly and
efficiently.
We are interested in developing relationships with new clients
who fall within our healthcare business niche, including: |
Our fully integrated computer system, on-line in "real time" with both plants, allows our customer service representatives to access production orders to determine the most recent production status while speaking with a client. It allows them to answer questions and provide needed information expeditiously, thus eliminating needless callbacks.
Certificate of Recognition for outstanding achievement of quality excellence|
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